Get Evaluation Metrics

curl --request GET \
  --url https://api.eqho.ai/v2/reports/evaluation-metrics \
  --header 'X-API-KEY: <api-key>' \
  --header 'x-org-id: <api-key>'

import requests

url = "https://api.eqho.ai/v2/reports/evaluation-metrics"

headers = {
    "X-API-KEY": "<api-key>",
    "x-org-id": "<api-key>"
}

response = requests.get(url, headers=headers)

print(response.text)

const options = {method: 'GET', headers: {'X-API-KEY': '<api-key>', 'x-org-id': '<api-key>'}};

fetch('https://api.eqho.ai/v2/reports/evaluation-metrics', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

package main

import (
	"fmt"
	"net/http"
	"io"
)

func main() {

	url := "https://api.eqho.ai/v2/reports/evaluation-metrics"

	req, _ := http.NewRequest("GET", url, nil)

	req.Header.Add("X-API-KEY", "<api-key>")
	req.Header.Add("x-org-id", "<api-key>")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

{
  "metrics": {},
  "filters_applied": {
    "created_gte": "2023-11-07T05:31:56Z",
    "created_lt": "2023-11-07T05:31:56Z",
    "account_id": "<string>",
    "time_granularity": "hour",
    "group_by_dimension": "eval",
    "eval_ids": [
      "<string>"
    ],
    "grader_names": [
      "<string>"
    ],
    "grader_types": [
      "label_model"
    ],
    "passed": true,
    "campaign_ids": [
      "<string>"
    ],
    "agent_ids": [
      "<string>"
    ],
    "disposition_level_3": [
      "<string>"
    ],
    "conversation_mediums": [
      "web_voice"
    ],
    "call_types": [
      "outbound"
    ],
    "twilio_statuses": [
      "queued"
    ],
    "is_dry_run": true
  },
  "metadata": {
    "generated_at": "2023-11-07T05:31:56Z",
    "total_records_analyzed": 123,
    "generation_time_ms": 123,
    "errors": [
      "<string>"
    ],
    "partial_results": false
  }
}

{
  "detail": [
    {
      "loc": [
        "<string>"
      ],
      "msg": "<string>",
      "type": "<string>"
    }
  ]
}

Reports

Get Evaluation Metrics

Get evaluation metrics with optional granularity and grouping

Available Metrics:

Quality:

pass_rate - Percentage of evaluations that passed (all grader types)
mean_score - Average score from score_model and calculated_score graders
score_distribution - Histogram of scores across 10 buckets (0-1, 1-2, …, 9-10)

Coverage:

unique_conversations_evaluated - Count of distinct conversations with evaluations
unique_graders - Count of distinct grader names
total_evaluations - Total count of all evaluation results

Grouping:

time_granularity - Time bucket for aggregation: hour, day, week, month, year
group_by_dimension - Combine time series with dimensional breakdown
- Eval dimensions: eval, grader, grader_type
- Call dimensions: campaign, agent, disposition, conversation_medium, call_type
- When used with time_granularity, each time point includes a breakdown array
- Example: Track pass rate by campaign over time in a single query

Evaluation-Specific Filters:

eval_ids - Filter by specific evaluation IDs (comma-separated)
grader_names - Filter by specific grader names (comma-separated)
grader_types - Filter by grader type: label_model, score_model, action_execution, calculated_score
passed - Filter by pass/fail status (true/false)

Call-Based Filters (via join to calls collection):

campaign_ids - Filter by specific campaign IDs (comma-separated)
agent_ids - Filter by specific agent IDs (comma-separated)
disposition_level_3 - Filter by level 3 disposition names (comma-separated)
conversation_mediums - Filter by channel: telephony, web_voice, sms, chatbot, email
call_types - Filter by call direction: inbound, outbound
twilio_statuses - Filter by Twilio call status (default: completed)
is_dry_run - Include test/dry-run conversations (default: false)

Examples:

# All metrics overview
?metrics=pass_rate,mean_score,score_distribution,total_evaluations,unique_conversations_evaluated,unique_graders

# Pass rate trend over time
?metrics=pass_rate&time_granularity=day&created_gte=2024-01-01&enable_trends=true

# Campaign quality comparison
?metrics=pass_rate,mean_score&group_by_dimension=campaign&created_gte=2024-01-01

# Multi-dimensional: campaign performance over time
?metrics=pass_rate&time_granularity=week&group_by_dimension=campaign&created_gte=2024-01-01
# Returns time series where each point contains breakdown by campaign

# Filter by specific graders
?metrics=pass_rate&grader_names=Compliance Check,Tone Analysis&time_granularity=day

# Only failed evaluations
?metrics=total_evaluations&passed=false&time_granularity=day

GET

reports

evaluation-metrics

Get Evaluation Metrics

curl --request GET \
  --url https://api.eqho.ai/v2/reports/evaluation-metrics \
  --header 'X-API-KEY: <api-key>' \
  --header 'x-org-id: <api-key>'

import requests

url = "https://api.eqho.ai/v2/reports/evaluation-metrics"

headers = {
    "X-API-KEY": "<api-key>",
    "x-org-id": "<api-key>"
}

response = requests.get(url, headers=headers)

print(response.text)

const options = {method: 'GET', headers: {'X-API-KEY': '<api-key>', 'x-org-id': '<api-key>'}};

fetch('https://api.eqho.ai/v2/reports/evaluation-metrics', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

package main

import (
	"fmt"
	"net/http"
	"io"
)

func main() {

	url := "https://api.eqho.ai/v2/reports/evaluation-metrics"

	req, _ := http.NewRequest("GET", url, nil)

	req.Header.Add("X-API-KEY", "<api-key>")
	req.Header.Add("x-org-id", "<api-key>")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

{
  "metrics": {},
  "filters_applied": {
    "created_gte": "2023-11-07T05:31:56Z",
    "created_lt": "2023-11-07T05:31:56Z",
    "account_id": "<string>",
    "time_granularity": "hour",
    "group_by_dimension": "eval",
    "eval_ids": [
      "<string>"
    ],
    "grader_names": [
      "<string>"
    ],
    "grader_types": [
      "label_model"
    ],
    "passed": true,
    "campaign_ids": [
      "<string>"
    ],
    "agent_ids": [
      "<string>"
    ],
    "disposition_level_3": [
      "<string>"
    ],
    "conversation_mediums": [
      "web_voice"
    ],
    "call_types": [
      "outbound"
    ],
    "twilio_statuses": [
      "queued"
    ],
    "is_dry_run": true
  },
  "metadata": {
    "generated_at": "2023-11-07T05:31:56Z",
    "total_records_analyzed": 123,
    "generation_time_ms": 123,
    "errors": [
      "<string>"
    ],
    "partial_results": false
  }
}

{
  "detail": [
    {
      "loc": [
        "<string>"
      ],
      "msg": "<string>",
      "type": "<string>"
    }
  ]
}

Authorizations

X-API-KEY

string

header

required

Your API key for authentication.

x-org-id

string

header

required

Org impersonation via x-org-id. Superadmins may impersonate any org; admins may impersonate their direct sub-organizations. Enter the target organization ID to act as that org.

Query Parameters

metrics

enum<string>[]

required

Comma-separated list of evaluation metric IDs.

Minimum array length: 1

Available options:

unique_conversations_evaluated,

mean_score,

pass_rate,

unique_graders,

total_evaluations,

score_distribution

created_gte

string<date-time>

Show eval results created on or after this datetime (inclusive). Must be in UTC using ISO 8601 format (e.g., 2025-07-05T00:00:00Z). Defaults to 7 days ago.

created_lt

string<date-time>

Show eval results created before this datetime (exclusive). Must be in UTC using ISO 8601 format (e.g., 2025-07-05T23:59:59Z). Defaults to now.

account_id

string | null

Account ID to filter by

time_granularity

enum<string> | null

Time bucket for aggregation. When omitted, only current values are calculated (no time series).

Available options:

hour,

day,

week,

month,

year

group_by_dimension

enum<string> | null

Dimension to include WITHIN time series.

Available options:

eval,

grader,

grader_type,

campaign,

agent,

disposition,

conversation_medium,

call_type

eval_ids

string[] | null

Comma-separated list of evaluation IDs to filter by

grader_names

string[] | null

Comma-separated list of grader names to filter by

grader_types

enum<string>[] | null

Comma-separated list of grader types to filter by

Available options:

label_model,

score_model,

action_execution,

calculated_score

passed

boolean | null

Filter by evaluation pass/fail status

campaign_ids

string[] | null

Comma-separated list of campaign IDs to filter by

agent_ids

string[] | null

Comma-separated list of agent IDs to filter by

disposition_level_3

string[] | null

Comma-separated list of level 3 disposition names to filter by

conversation_mediums

enum<string>[] | null

Comma-separated list of conversation mediums to filter by.

Available options:

web_voice,

telephony,

sms,

email,

chatbot,

api_text,

chat_app,

softphone

call_types

enum<string>[] | null

Comma-separated list of call types to filter by.

Available options:

outbound,

inbound

twilio_statuses

enum<string>[] | null

Comma-separated list of Twilio call statuses to filter by. When omitted, includes all statuses.

Available options:

queued,

initiated,

ringing,

in-progress,

completed,

busy,

failed,

no-answer,

canceled,

voicemail

is_dry_run

boolean | null

Filter by dry-run status. True=only dry-runs, False=exclude dry-runs, None=include all (default).

enable_trends

boolean

default:false

Include trend comparison with previous period (calculates change_value, change_percent, trend direction)

Response

Successful Response

Main response from evaluation metrics API

metrics

Metrics · object

required

Show child attributes

filters_applied

EvalFiltersSummary · object

required

Summary of filters applied to the query

Show child attributes

metadata

EvalResponseMetadata · object

required

Metadata about the response

Show child attributes

API Reference

Endpoints

Get Evaluation Metrics

Authorizations

Query Parameters

Response